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Which products are compatible with Serv-e-Go?

All Somfy brand products connected to your customer's TaHoma will appear in the product list. Products from other brands will not appear in this list. For Somfy io-homecontrol products, you will access a page containing the information available for this product. Please note that not all products have the same information, this may vary depending on the product's characteristics and generation.

Can I access my TaHoma® scenarios from Apple HomeKit?

HomeKit only allows scenarios created in Home app ("scenes"). Consequently: TaHoma® scenarios are not available in HomeKit (for TaHoma Classic and TaHoma app). But you can create scenes in Home app which include Somfy equipment!

What is the difference between Siri and Home app?

"Siri is an intelligent assistant that offers a faster, easier way to get things done on your Apple devices. Even before you ask ( more info on Apple website). The Home app lets you control your smart accessories remotely through Apple TV, HomePod, iPhone or iPad, with a touch, automatically or with Siri (more info on Apple website)."

Are products from other brands compatible with Serv-e-Go tool ?

No, products from other brands will not be displayed in the list of products, you will not be able to use this tool to monitor these products.

Are products from other brands of the Somfy Group compatible with TaHoma pro app?

No, products from other brands will not be displayed in the list of products, you will not be able to use this tool to monitor these products.

What functions are available with TaHoma switch / TaHoma DIN-Rail V2 and partner products?

TaHoma® switch, our home automation system, connects you to your home remotely via the app on your smartphone or tablet, from anywhere. Simply connect your Smart Home devices, such as your roller shutters, indoor blinds, lighting, security, heating or even garage door, to have full remote control. Now you can close your shutters from the office or switch on your outdoor lighting from your holiday address. With TaHoma® you create a comfortable Smart Home. Control your smart home devices individually or together as a group from home or away from the app or automatically Schedule your scenes Use programming features that automatically trigger scenes: with sensors with time programming

Which Somfy equipment and products are compatible with Apple HomeKit?

A selection of Somfy equipment is compatible with HomeKit* technology through TaHoma® (including TaHoma V2, TaHoma switch, TaHoma DIN Rail V2 and the Connectivity kit), as per Apple approval: Using io-homecontrol® protocol only HomeKit only allows 2-way radio control of equipment via smart home systems. Consequently: RTS equipment are not compatible with HomeKit (1-way radio control). Excluding equipment allowing access to home. HomeKit does not allow such equipment. Consequently: gates, garage doors, windows and doorlocks are not compatible with HomeKit. From specific categories: window coverings and terrace for the moment Equipment compatibility are subject to functional validation with the TaHoma® box and HomeKit by Apple teams as part of the certification process. Each piece of equipment must be individually tested and approved by Apple's teams. Consequently: For the moment: only window coverings and terrace categories are agreed with Apple. And only a selection of such equipment are compatible (see compatibility list). Potential later addings are subject to further planning from Somfy and Apple, and final approval by Apple. *Product compatibility with Apple Homekit may vary per country. Please contact your local Somfy Representative for more information.

With which sensors TaHoma switch and TaHoma DIN-Rail are compatible with?

"Sensors: IO: Yes RTS: No RTD: No"

I would like to create an access for other people in my company, how can I do this?

If you would like to create an access for other people in your company, you must create sub-accounts for each user, directly from the Somfy Pro website. The creation of sub-accounts can only be done by the main account.

How do I remove a customer installation from my list?

To remove a customer installation from your list, please refer to the relevant customer box. Access the installation details and then delete the installation at the bottom of the page.

Can I access my customer’s TaHoma installation at any time?

Once your customer has validated the service, you can access the detailed view of the installation at any time, by logging in to the tool. However, if you wish to make changes to the installation, your customer must first validate the service request. Once validate, you will then have access to the installation for a limited period (8 hours) to make the necessary modifications.

What can I do with the "Prog"&"Reset" buttons located in the front of the TaHoma DIN-Rail?

You can use the both buttons in the front of the TaHoma DIN-Rail in order to make some settings: Press Reset button 5s: Resynchronise the box with the server Press Reset button 7s to 11s: Enter change WiFi credential mode Press Reset button more than 11s: Enter install pro mode Press Reset&Prog buttons more than 8s: Removed WiFi and Homekit configurations Press Prog button less than 2s: Pairing actuator Press Prog button 2s to 8s: Pairing sensor Press Prog button more than 8s when the box is ready to use: Identifying paired devices (wink)

I can't find a client TaHoma in my list, how can I do it?

Your customer's TaHoma appears in your list only if the customer has validated your company as their installer. If the customer refuses, the box will not appear in your list. You can search for a customer's box by name, e-mail, city or postal code. You can also search for an installation by entering the TaHoma's PIN code or by scanning the TaHoma's QR code.

I registered a TaHoma, my customer then activated it, but I can't find it in my list.

Your client's TaHoma appears in your list only if the client has validated you as an installer. If the customer refuses, his box will not appear in your list.

I can't connect the TaHoma to the Internet, what should I do ?

If no Internet connection is available, you can still set up a TaHoma with a local connection. However, it is preferable to connect to the Internet to have access to more features and more compatibilities.

What is the meaning of the LED colors displayed on my TaHoma DIN-Rail V2?

"Meaning of the LED status: Steady orange: Reboot starting Breathing blue: Wait for WiFi Credential Two times flashing white: Connection to WiFi in progress Flashing white: Connection to server in progress Steady white: Box alive Two times flashing red: Connection to WiFi failed or lost Flashing red: Connection to server failed or lost Breathing green: The box is ready to be paired Breathing orange: Firmware update in progress"

Where can I find the TaHoma QR code?

To find the QR code of TaHoma switch and TaHoma V2, you must look under the box. For TaHoma DIN-Rail, the QR code is in front of the box.

I can't scan the TaHoma QR code, how can I do it?

If you are unable to register the TaHoma box by scanning the QR code, you also have the possibility to enter manually the PIN code, by entering the 12-digit code located on the TaHoma.

The registration procedure has changed, we don't need to fill in the customer's email anymore?

The TaHoma Pro application no longer requires your customer's email address. You now have the option to fill in the customer's first and last name, and also fill in project site information for a commissioning on a new site without a known customer (program, building, apartment number). All these fields are optional, you have the possibility to register the box without any information at all. The customer's email address will be filled in when the customer activated the TaHoma.

There is no Internet on the construction site or at my customer's, can I still set up the TaHoma ?

If there is no Internet connection available, you can still set up a TaHoma with a local connection. However, it is preferable to be connected to the internet to have access to all features.

To pair a product: choose by application or by protocol, what are the differences?

The TaHoma Pro application allows you to pair an equipment by choosing an application or by choosing a protocol. If you are an expert in the field, you can directly select by protocol, for quick pairing, but there will be little guidance. If you are less experienced, select by application and you will be guided step by step.

Can I make modifications on a TaHoma installation without customer’s agreement?

No, you will not be able to make any modifications without your customer’s prior agreement. Once your customer has granted you access to make modifications, any changes made to the installation will be logged in the tool and sent to your customer when you finish.

Do I have to support my customer on products added himself after the initial installation?

No, this tool does not oblige you to support your customer on products he decides to add himself after the initial installation. Nevertheless, you will have the view on these products so the opportunity and ability to do so.

What is the procedure for replacing a TaHoma V2 with a TaHoma switch?

You need to reinstall the whole setup from scratch if you are replacing a TaHoma V2 with a TaHoma switch.

Could I install the TaHoma DIN-Rail V2 inside a metallic or partially metallic cabinet?

"No, Tahoma DIN-Rail V2 could only be installed on 100% plastic electrical cabinet. Any metallic part located around the TaHoma could impact the radio performances."

What is the procedure for replacing a TaHoma DIN-Rail V1 to a V2 version?

You need to reinstall the whole setup from scratch if you are replacing the TaHoma DIN-Rail V1 with a TaHoma DIN-Rail V2.

I don't have access to the Somfypro website, can I still access to the application?

If you do not have access to the Somfy Pro website, you cannot access the application. However, you just have to make the request directly in the application or from the website to create a Somfy Pro account.

Do the sub-accounts have the same view as the main account?

The sub-accounts have the same interface and access to the same list of customer boxes as the main account.

Can I use the application if I don't have a mobile network or the Internet?

To open and use TaHoma Pro, the application requires a network (3G/4G). However, some features (such as pairing a product) are also available offline.

Can I assign an activated customer TaHoma?

When a customer TaHoma is already activated, you can still assign this TaHoma to your Pro account, directly from the TaHoma Pro application, but as well as from Serv-e-go. All you need is the PIN code of the TaHoma and your customer's email, used to login to the TaHoma application.