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Can I still pair products to TaHoma without Internet access?

If no Internet connection is available, you can set up a TaHoma with a local connection. However, you will have less partner compatibilities and you will not be able to pair cloud-to-cloud products.

My customer does not have access yet to the new TaHoma application, can I still access my customer's interface from the TaHoma Pro application?

If your customer does not have access to the new TaHoma application (because the TaHoma box does not allow it), you cannot access the user interface from the TaHoma Pro application. Your customer must have access to the TaHoma application for you to access this feature.

With TaHoma pro app, can I delegate aftersales service to another installer?

The tool does not allow you to transfer an installation from one installer to another. But a TaHoma box can be assigned to another installer if needed, the new installer will then be able to access the installation, once box is assigned to his professional account.

Up to how many devices and scenes can I configure with the TaHoma switch or TaHoma DIN-Rail V2?

The TaHoma switch and the TaHoma DIN-Rail can connect up to 200 devices and program up to 40 different scenes.

What happens to my TaHoma switch or my TaHoma DIN-Rail V2 if the internet stops working?

Without internet, you cannot use the TaHoma app's remote control. However, the set calendar continues as scheduled. You can also control your setup from your individual control points or via the programmable buttons on your TaHoma switch only.

Is the geolocation function integrated into the TaHoma switch or TaHoma DIN-Rail V2?

The geolocation function is not natively integrated into the TaHoma switch or TaHoma DIN-Rail V2. However, you can activate this through other third parties.

Can my customer reset their device with TaHoma switch or TaHoma DIN-Rail V2?

Yes, your customers can reset their device themselves but they can not reset the TaHoma.

With TaHoma switch and TaHoma DIN-Rail V2, can we launch Advanced Scenes functions from RTD opening and/or presence sensors?

This function won't be compatible with the RTD sensor range, it will not be available. However, we are working on a solution to enable this scalability.

What is the difference between the Connectivity kit and TaHoma switch?

TaHoma switch TaHoma switch is a smart command to centralize and connect your Somfy and other brands home equipment. It is compatible with three radio protocols : io home-control, RTS and Zigbee 3.0. It also allows Cloud and Voice Assistants compatibilities, like Google Assistant and Apple Homekit* . TaHoma switch is linked to the new TaHoma app, which allows the creation of manual, planned and advanced scenes and many other features. Connectivity Kit Connectivity kit is the gateway to control Somfy motorizations and lighting from the TaHoma app or by voice (with an additional Voice Assistant). The Connectivity kit uses two Somfy radio protocols : io home-control and RTS. Even though they use the same app, the Connectivity kit offers less features than TaHoma switch, for example, only manual scenes can be created. Other limitations apply to the Connectivity kit: Apple Homekit only supports (certain) io devices.

How to recognize a TaHoma DIN-Rail version?

TaHoma DIN-Rail V1: TaHoma DIN-Rail V2:

Which products can I pair to TaHoma switch?

It is possible to pair up to 200 devices with the TaHoma switch. Additionally, we collaborate with various smart home brands, allowing you to control everything from our app. Refer to the list for details on compatibility.

What internet speed do I need for my TaHoma switch and TaHoma DIN-Rail V2 to work properly?

TaHoma switch and TaHoma DIN-Rail don't need fast internet to work properly. Adding video cameras however matters for calibrating the minimum bit rate.

Is the Somfy thermostatic valve io still working in case of an Internet or a power cut?

"The Somfy thermostatic valve io will continue to follow its last order or programing in case of an Internet or power cut and until the Internet or power is back on. In the meantime, you can still use your thermostatic valve io as a classic thermostatic valve, by using it manually. Note: If your boiler is still on despite the internet or power cut, then your radiator will still be heating."

The pairing between my TaHoma® box and my Somfy thermostatic valve io failed. What should I do?

You must first do an io reset and unpair your thermostatic valve io from your box, using the following steps: Wake up your product. Press the "-" and "+" buttons for 7 seconds until the "io" logo is displayed and release the buttons If the procedure was successful, the thermostatic valve displays "OK". Then restart the pairing process with your TaHoma® box by pressing and holding the "-" and "+" buttons for 3 seconds, until the pairing logo is displayed. The pairing is now started for 10 minutes, so please make sure that you register your valve io in your TaHoma® box within these 10 minutes. If the above procedure still doesn't work to pair your valve, reset your thermostatic valve by pressing the "-" and "+" buttons simultaneously for 12 seconds and release when the reset icon is displayed, then try the pairing procedure again. If you still have problems, please contact the Somfy Hotline.

How can I switch the Somfy thermostatic valve io to pairing mode?

To switch your Somfy thermostatic valve io to pairing mode, press and hold the "-" and "+" button (equivalent to the PROG io) for 3 seconds, until the pairing logo is displayed. Release when you see the pairing logo. The pairing mode is started for 10 minutes, so please make sure that you register your valve io in your TaHoma® box within these 10 minutes.

Why doesn’t the thermostatic valve light up when I remove the product's tab?

When you initially remove your new valve's tab, it should light up. If it doesn't, please perform the following steps to determine the reason: Open the thermostatic valve batteries cover (turn the thermostatic valve). Remove the batteries from the Somfy thermostatic valve io for 1 minute, ensure that they are not damaged and put them back in. Make sure that the metal flap is properly closed. Check that the LEDs on the product light up. If the LEDs do not light up, make sure that new batteries are used by changing the batteries. If you still have problems, please contact the Somfy Hotline.

Can I still use the Somfy thermostatic valve io if I don’t have a TaHoma® box?

It is recommended to use the Somfy thermostatic valve io with the TaHoma® home automation box. However, it can be used without TaHoma® as a simple thermostatic valve, without any programming function. It will then work according to the temperature at which you manually set the valve. The Somfy thermostatic valves io are compatible with the TaHoma® Switch and V2 automation box. There is no compatibility with other boxes (TaHoma® V1, Connexoon).

What are the prerequisites for using the Somfy thermostatic valve io?

It is recommended to use the Somfy thermostatic valve io with an online access to benefit from all its functionalities. It can nevertheless be used in a stand-alone mode (without internet connection and without TaHoma®) as a classic thermostatic valve, therefore with limited functions. For offline use, make sure you have hydraulic radiators with compatible valves. For online use, make sure you have: Hydraulic radiators with compatible valves An Internet access A device (telephone, tablet, pc) connected to the Internet A Somfy TaHoma® Switch or a Somfy TaHoma® V2 box

Is the Somfy thermostatic valve io compatible with my installation?

The Somfy thermostatic valve io is compatible with hydraulic radiators that have one of the following thermostatic bodies: M30x1.5mm (native) M28x1,5mm (adapter included) Danfoss RA (adapter included) Danfoss RAV (adapter included) Somfy thermostatic valves io are not compatible with electric radiators, since electric radiators do not have thermostatic valves. The boiler type is not important regarding compatibility, only the radiator type is important. You can check if you have a compatible radiator body by doing the following: Reading the technical data sheet of our product on our Somfy valve io e-shop page Watching the youtube tutorial "Choose the right adapter for your thermostatic valve io" Using our compatibility tool If you are still unable to confirm the compatibility of your heating system, please contact our Somfy Hotline for further details.

How do I change the master code of my Keypad?

Note: Before the first installation or after a reset, the master code is 0000 Procedure: Enter the master code (If you don't know it you can reset the Keypad) Press "S" until the lights switch on Enter your personalized master code (4 to 6 digits) and press "S" to validate it The lights switch off then on Enter once more your personalized master code to confirm it and press "S" to validate it The lights switch off

How to reset my Keypad?

Press RESET button behind the front face during 7s. Your keypad should show a feedback validation is you succeed the manipulation.

Can I choose to only use the Home app to control my Somfy Protect Camera?

Valid for: 2401560, 1870346, 2401563, 1870347, 2401507, 1870345 Yes you can. Using the Home app will give you access to all the basic camera functions: video and audio feeds, motion detection. See also: What are the differences between the Home app and the Somfy Protect app?

What happens if I remove my camera in the Somfy Protect app?

"If you remove the camera from the Somfy Protect app, the camera will disappear from the app and you will no longer be able to control it. You will then once more be able to install it using Somfy Protect. Note: If the camera was also installed on the Home app, it will also be deleted in that app and all your settings will be lost.to work through this app and all your settings will remain unchanged."

What should I do if I get the error message, "Your outdoor camera was not successfully installed"?

"You are stuck and the outdoor camera installation is incomplete because you are getting the message, \"Your outdoor camera was not successfully installed.\" When you get this message, retry the installation after a moment. If you are still unable to install it, contact our customer service department."

What should I do if I get the error message, "The outdoor camera is already installed"?

You are stuck and the Outdoor Camera installation is incomplete because you are being told it is already installed. 1. My Outdoor Camera is already linked to my account, but at another location You'll need to ensure that the outdoor camera is not already installed at another location. To do that, go to the home page for your account in the Somfy Protect app. Click on the arrow at the top of the page. This menu lets you access all the locations associated with your account. For a better use, the SOC should be installed on the master device account. If the SOC is on a different one, please delete it and reinstall the camera on the right account. 2. I have multiple email addresses, and I am using the wrong one to access my alarm I am not logged into the right account, so I am being directed to install my equipment. Follow the instructions in this article: Why is my account empty when my alarm has already been installed? 3. Upon the 1st installation, I get this message Your Somfy Outdoor Camera is new and you are installing it, but you get this message. Contact customer service.

Before installing the Somfy Outdoor Camera

Valid for: 2401560, 1870346, 2401563, 1870347 Please note the following before mounting and installing your camera: Connectivity and bandwidth Wireless connection: 802.11b/g/n, 2.4 GHz wireless connection (compatible with WPA and WPA2 encryption) Bluetooth Low Energy (BLE) for installation from the app Required connectivity: Wireless connection High-speed internet connection (minimum speed of 500 Kbit/s) Smartphone compatible (Android 5.0 or later / iOS 14 or later) and Bluetooth 4.0 Required bandwidth: For 360p (SD configurable from the app): minimum 150 Kbit/s (0.15 Mbps) upstream bandwidth For 720p (HD configurable from the app): minimum 500 Kbit/s (0.5 Mbps) upstream bandwidth For 1080p (FHD configurable from the app): minimum 1200 Kbit/s (1.2 Mbps) upstream bandwidth Electrical connections Important! Your camera must be connected to an electrical installation that meets current national standards. 3 power supply options: Connected to a mains socket with a suitable power cable (not included) Connected to a suitable electrical outlet Connected to an existing outdoor light Camera input: 110-230V AC 50-60Hz 4.8A max Camera output: maximum supported lighting power: 500W (halogen) 100W (LED) Warning! Turn the power off before touching any electrical installation. Working on an electrical installation is hazardous. If you are not qualified to do so, use the services of a qualified professional. Tools required You will need the following tools to install your camera: Drill with a 5mm bit Crosshead screwdriver Hammer Level Pencil Ladder If you wish to connect your camera to an existing light, you will need the following: Electrical connection block or terminal strip Electrical cables suitable for outdoor use (2 twin-core cables or 1 triple-core cable) Casing to protect and secure the cabling Box contents Your camera is supplied with the following for installation: Somfy Outdoor Camera Mounting plate with built-in electrical terminal Reset pin Allen key 2 screws and 2 wall plugs Installation instructions Legal notices Camera location tips To ensure your camera operates effectively and to maximise its detection and deterrent capabilities, we recommend: Before drilling, ensure that the chosen location is within the range of your wireless router. You can use your smartphone to check this. The camera should ideally be located 2.5m above the ground. If the camera is placed too low, its detection distance will be reduced. Choose an area with overhanging eaves to protect the camera Do not install the camera near a horizontal or angled surface. This will prevent infrared reflections from occurring when switching to night vision. Consider any elements that may vary throughout the day, such as sunlight which may cause reflections, or branches that may move in the wind and enter the camera's field of view. The HDR function prevents sunlight from impeding the camera's view. However, if you notice undesired reflections when playing back video, try angling the camera slightly downwards. Your camera is also a passive deterrent as it can be seen by anyone approaching your home. Don't forget that your camera is equipped with a light that helps deter intruders when protection is activated or when you are watching the video feed. Note: You must use your camera in accordance with current regulations. Installation Electrical installation of the Somfy Outdoor Camera

What are the differences between the Home app and the Somfy Protect app?

Only the basic functions (video and audio feeds, motion detection) are available with the Home app. Advanced services and settings are only available through the Somfy Protect app.

Is Zigbee technology going to replace RTS?

No, not in the immediate future.

What is Zigbee?

Zigbee is an industry association formed to provide standards that enable devices to communicate interoperably using wireless technology that is secure, reliable and suited to the needs of the home environment. Zigbee is recognized and used around the world. Features: Radio Frequency Open Protocol 2.4 Ghz: universal frequency used world wide Mesh Network Radio: every powered device act as a repeater Self-healing: no single point of failure; if a device fails, the signal reroutes itself